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Complaints and reporting

Your rights, your voice. BRIVEO provides several free channels to report illegal content, contest a decision, or refer your case to a mediator. These procedures follow Regulation (EU) 2022/2065 (DSA) and the French Consumer Code.

Last updated 8 September 2026
Ref. BRV-RECL-2026-001

1. Report illegal content (DSA, Article 16)

Anyone, whether or not they have a BRIVEO account, can report a listing that appears to be illegal. The following categories are accepted.

  • Illegal content (hate speech, harassment, fraud)
  • Misleading price or concealment of fees
  • Misleading description (surface area, condition, situation)
  • Fake listing or scam
  • Discrimination (origin, sex, age, disability, family situation)
  • Privacy violation (photos without consent)
  • Copyright (stolen photo, copied floor plan)

How to proceed? On the listing page for the property concerned, click the "Report this listing" button. You can also write directly to moderation@briveo.fr specifying the listing URL and the nature of the problem.

2. Contest a decision (DSA, Article 20)

If you have been subject to a moderation decision (listing removal, account suspension, registration refusal), you can contest it free of charge within six months. The request is reviewed by a person other than the one who made the initial decision.

Step 1

Email

Send your appeal to recours@briveo.fr attaching the contested decision and your arguments.

Step 2

Review

Review within fourteen days by a BRIVEO agent other than the one behind the initial decision, with a reasoned decision.

Step 3

Response

Reasoned response by email. If it does not satisfy you, external recourse remains possible (mediator, courts).

3. Consumer mediator (Article L.616-1 of the French Consumer Code)

If your written complaint to BRIVEO remains without a satisfactory answer for thirty days, you can refer your case free of charge to the consumer mediator. Mediation is an amicable, free process, and does not prevent you from taking the matter to court afterwards.

GIE MEDIMMOCONSO

Consumer mediator competent for disputes with BRIVEO. Free online referral.

Address
1 Allée du Parc Mesemena, 44500 La Baule-Escoublac
Conditions
Having sent a written complaint to BRIVEO, at reclamations@briveo.fr, left without a satisfactory answer for thirty days, and referring the case to the mediator within one year of that complaint (Article L.612-2 of the French Consumer Code).

4. Other recourse

CNIL, personal data

For any request about your personal data left unanswered (access, rectification, erasure). The BRIVEO data protection contact can be reached at dpo@briveo.fr. Complaint to the CNIL at cnil.fr/plaintes.

DGCCRF, commercial practices

To report a misleading, abusive or discriminatory commercial practice, at SignalConso.gouv.fr.

Courts

Competent judicial court (your place of residence or BRIVEO's registered office). The summary judge may be seised for manifestly illegal content.

Law enforcement authorities

If the reported content constitutes a criminal offence (fraud, harassment, discrimination), report it on Pharos, internet-signalement.gouv.fr, or file a complaint at the police station.

A question about your rights?

The data protection contact answers any GDPR or DSA question within three working days.

Write to the data protection contact
Complaints and reporting - Briveo